As much as we (i.e. the parents) want to assume we are the ones who rule the household, sometimes it is the littlest ones that are the boss of the family, right??
The Palladium Hotel Group has taken this concept to a whole another level to create the new “Family Selection” program at their all-inclusive resorts in Mexico at the Grand Palladium Vallarta Hotel & Spa in Riviera Nayarit, Puerto Vallarta. And now, at the Family Selection at Grand Palladium Vallarta Hotel & Spa, they are officially dubbed “Family Bosses” which comes with privileges and VIP service for a truly one of a kind experience for your kids!
The VIP attention begins the minute you arrive to check in at a separate Family check-in lounge, with friendly staff greeting you with welcome beverages. You are led to your room where you immediately feel the attentiveness to detail upon your arrival. Rooms are spacious, with added amenities including a Nespresso coffee maker, a climate-controlled wine cooler, and a personalized minibar.
Each child receives a welcome kit upon arrival filled with fun goodies customised to their age. Useful items such as hats, sunglasses, rash guards and back packs are included as well as fun toys such as fidget spinners, water bottles, and a portable power bank (perfect for the tweens!). Rumour has it there is a treasure trove of Family Boss items in store so that siblings won’t necessarily get duplicates of the same gift. A mini bathrobe and slippers are perfect for the little ones to relax in style.
Even with a late night arrival, should you require snacks or refreshments there is 24-hour room service for Family Selection guests. This is especially handy when you have fussy kids that don’t eat at dinner time and then cry of starvation at 10 pm!
And then there are the welcome treats! Each day upon heading back to our room after dinner, we were welcomed with the most delectable desserts waiting for us in our room! The staff make every effort to ensure you are always fed with sweets and treats!
The special nightly turndown service includes cookies and milk and a hydromassage bubble bath prepared just for the kids, once per stay.
In addition to receiving special VIP treatment during our visit, there are exclusive activities, some reserved only for Family Selection guests, and they are always changing to ensure kids don’t get bored. Mermaid school was one of our favourites and every little girl’s dream to swim like a mermaid!
Benefits for Family Selection guests include a private pool and beach area, as well as access to the exclusive restaurant, The Nest.
The attentive staff make every effort to ensure that the Family Bosses and their accompanying adults are having a most relaxing vacation as they are fully aware that happy kids make for enjoyable vacation memories. The onsite Kids Club includes three clubs – Baby Club (kids ages 1-3), Mini Club (kids ages 4-12) and the Junior Black & White Club (tweens and teens ages 13-17). Age appropriate activities are available in each club with care and entertainment provided through the People of Palladium (POP) Team.
The Family Selection program also provides the concierge services through a Family Host, available daily from 7:00 am to 11:00 pm for any family requests or priority reservations in all restaurants (because we know that when kids are hungry, they need to eat…NOW!)
And Family Selection ensures that parents can have a luxurious vacation with their kids without sacrificing comfort so exclusive benefits for adults include premium alcoholic beverages in all Family Selection areas, laundry service (2 pieces per person per day), packing and unpacking services so you can enjoy more time with your family. Family Selection adults can also enjoy complimentary access to the hydrotherapy pools, steam room and hot tub at Zentropia Spa & Wellness, as well as 20% discount off spa services.
With an emphasis on relaxation and wellness on vacation, early morning yoga classes on the beach provide the perfect start to your day with sun salutations on the water surrounded by the quiet serenity of the morning.
The Family Selection Program with the Palladium Hotel Group raises the bar, with unique family amenities for their “hotel within a hotel” concept, especially for the “Family Bosses” and their parents. It is this care and attention to detail that sets the Family Selection program unlike any other family program at other all-inclusive resorts. The focus of the staff is all about giving kids the best experience possible. When they are happy on vacation, then everyone else is happy, and the family can enjoy their time together on vacation to make some pretty incredible memories. And that’s what matters the most.
The new Family Selection program debuted on June 1, 2018, at the Grand Palladium Vallarta Hotel & Spa in Riviera Nayarit and is the first resort to offer Family Selection at its resort. Family Selection will also be available at the newest Palladium resort, Grand Palladium Costa Mujeres in the Riviera Maya, expected to open in November 2018. Families will soon be able to experience Family Selection on both the Pacific and the Caribbean sides of Mexico at both resorts.